Grievance Procedures

Steps for Filing and Resolving Complaints

  1. Filing a Complaint
    • Who Can File: Any person or representative who believes they were excluded, denied benefits, or discriminated against by CDA on the basis of a protected characteristic.
    • How to File: Complaints should be filed in writing, using CDA’s Complaint Form if available. Submissions can be made by email, mail, or in person at CDA’s main office.
    • Timeline for Filing: Complaints must be filed within 180 days of the alleged discriminatory act.
  2. Intake and Acknowledgment
    • Upon receipt of a complaint, the Civil Rights Coordinator will acknowledge receipt within 10 business days and document the complaint details.
  3. Investigation and Fact-Finding
    • The Civil Rights Coordinator will investigate the complaint within 30 business days. The investigation may include interviews, document review, and meetings with relevant parties to gather evidence.
  4. Resolution and Decision
    • CDA will issue a written decision within 45 business days from the filing date, detailing findings and any corrective actions. The decision will be communicated to the complainant.
  5. Appeals Process
    • If the complainant is unsatisfied with the outcome, they may appeal within 15 days of the decision by submitting a written appeal to CDA’s Board or designated review committee. CDA will respond to the appeal within 30 days.
  6. External Complaint Options
    • If the complainant prefers, they may file a complaint directly with the U.S. Environmental Protection Agency, Office of Civil Rights.

Confidentiality

All complaints will be handled confidentially to the fullest extent possible, and retaliation against complainants is strictly prohibited.

Contact for Civil Rights Complaints